Elements Massage

The staff was friendly and courteous and, most importantly, the massage was awesome! Extremely relaxing and the therapist focused well on my areas of concern while balancing massaging other areas.

I had gone too long without a massage and went into this location with a Christmas gift card. I was very happy with the overall experience with Jenny. Great listener, great massage - I will be back! Thanks again Jenny!

The worst customer service I've ever experienced. I bought an 80 dollar 60 minute massage, online, through THEIR website, to be sent to my wife. She never received it and my card was charged. Ruined the surprise and left me out 80 dollars. I called the business and they said that the online purchase was through a third party and they don't handle it. Jackie said she didn't even know who I could contact, and that it wasn't their problem. They basically stole 80 dollars and then hung up on a customer requesting the money back. Disgusting.

Staff are very kind and helpful. Megan is an amazing therapist. She truly listened and worked hard on my tight spots. Overall they exceeded expectations.

Its awesome how many options they give you before your massage about how you would like the room temperature, if you'd like the bed warmer on, volume of the music, etc... They also ask for feedback during the massage to see what areas you would like them to give more attention to. The staff is also extremely friendly and helpful. I will definitely be going back! Update: I've been going here for about 2 years and when they can get me in its a great massage but if you need to cancel but don't call within 24 hours of your massage you still have to pay but I've had them call me the day of my massage 4 times to cancel and once I actually showed up in the studio and they told me my therapist had called in that day, I just think its absolutely ridiculous that if I cancel I get charged but they can do it MULTIPLE times and not give me any free sessions or anything.

While the masseuses I’ve had have been great, the bookkeeping needs work. They could use new software. They won’t give a receipt without you asking for it. The gift cards I purchased were a great deal but it was near impossible to figure out if I was credited and what was paid from my membership dues. I talked to a manager from another location and she was very nice and understood my concerns. Hopefully they’ll get everything straightened out because it’s a nice, clean relaxing experience except for this issue

I recently visited Elements Massage studio in Ken Caryl and what a treat! Megan was my therapist for a full hour and a half. She consulted with me prior to starting and I let her know one tighter area in my back needed some additional focus. She was really able to loosen the tension. She was attentive during the massage asking if the pressure was okay. She also consulted me following the massage providing me some really good tips on how to continue to stretch and loosen the tighter tension areas in my back. As I walked out to the front reception to check out another client had just finished their massage and we both stood there concurring on how great we felt. I commented I should have signed up for the full two hours it was so great. She mentioned she visits every month as part of a monthly membership. I didn't know you could sign up for a membership and share the appointments with family. Definitely will recommend to friends and family. Make sure you ask for the introductory massage price and I recommend at minimum the full hour and half massage.

So the shop is good, nice and friendly, however the therapist didnt check the time slot and wasted the whole time doing things that were not what i wanted. When this person realized the time was up they basically kicked me out mid massage to get the next client. Elle was the therapist. If you get this person make sure you get what you want done first or you may find youself kicked out mid massage due to poor time management. I had to book another massage and am kind of upset that i have to pay twice for what i should have gotten once. I think ill find another place from now on.