Elements Massage

KARA. Is. The. Absolute. BESTTTTTT!!!!!!!!!!!!! Omgggggg she is the reason I got a membership here!!!!! There is truly no one else like her in the world!!!!!! She’s magically beyond incredible!!!!!! I will forever appreciate her, her strength & natural gift of making my body feel soooooo much better- every single time!!!!! I’ve been looking for a Kara & have had a lot of massages a lot of places until I finally found her here, hallelujah for Kara!!!!!!!!!!

My first time here, was very impressed with the cleanliness, attention to detail and extreme professionalism from the staff and therapist. I took a relaxation massage with Lisa who was excellent. Her customer centric approach always made sure I was most comfortable and having all my needs met. Would highly recommend her and Elements massage.

Eric was fantastic! He talked through my pain and stress areas and gave a wonderful, deep pressure massage. I'll definitely be back!

The reason for this 1 star has nothing to do with the massage itself. No complaints there. She did a really nice job! I've been to Minnetonka and Edina locations and have always had the best experiences. I've had a membership on and off over the years and had a month where I didn't use my massage. My boyfriend is on my account and I know we can use the credit for him to get a massage and there is no problem going between locations. I called ahead of time to both locations and was told there would be no problem at all. Turns out, there was. He was told he would be charged for the tip on his credit card. Well, he was charged for full price non member fee. My frustration does not come from the fact a mistake was made. Things happen, we are all human. I'm very understanding. My complaint is with the customer service we received trying to get this resolved. Cody and Kennedy working the desk were very nice, but obviously need some training. My boyfriend tried to resolve this over a couple of days, but I finally took over because it's my account. I was told so many different stories over the course of 3 days, it made my head spin. I was told "Sarah" the manager would call me (she never did through this whole process), but instead was called by a "Matt" who stated he was the manager(?). He was unbelievably rude, condescending and defensive over the phone. He said it was a problem on Minnetonka's end and I needed to take it up with them. Um, how? Eden Prairie is the one who charged us wrong. I asked if he wouldn't mind calling Minnetonka (since I was at work) to try to resolve the issue. He says, "That's your problem not mine". Wow. I ended up calling Minnetonka after over a week of this nonsense and the desk girl figured out the issue right away. Turns out a cancelled appointment I had from January hadn't been taken out correctly. Within 48 hours the problem was resolved because Minnetonka's manager CALLED Eden Praire and FIXED IT like "Matt" should have done immediately. DO NOT GO HERE. Minnetonka and Edina francises are owned by the same person and this is not. As a manager myself, I would NEVER speak to or treat a customer the way I was treated. It took almost 14 full days for this to be resolved. Extremely unprofessional.

We booked this specific branch due to higher reviews. The therapists were nice, but the actual service was subpar. We signed up for deep tissue couples massage and were met with options of one “relaxation” and “stronger” option. I would make certain to call a day or two before to confirm you actually get what you want on the service option. We both needed deep tissue and my wife left with tension still in her back. Very basic movements during the massage, nothing specifically asked as a focus. Overall not worth the money spent. The front desk was super nice and welcoming.

Brian is an absolute pro. Highly recommended. I always walk out more relaxed and feeling better than when I walked in.

I walked in limping and in pain. Sarah knew exactly what to do and I wasn't limping walking out.

Calming and relaxing atmosphere. I've had two different massage therapists and both have styles that fit my body's needs, it just depends on where I'm at when my massage comes up. The front desk staff is helpful and kind. The location is easy to get to and the prices are very reasonable which finally makes it possible for me to incorporate it into my monthly budget.