Elements Massage

I don’t normally post reviews, but I felt strongly about having to respond to my experience at this location in Cary . I’ve been going for three months as a member and they are a wonderful group. First and foremost, the Price is amazing but just the welcoming and the care about you more than just a customer. Tim, the manager amazingly accommodating compassionate to all. And reflective with staff. I’ve only worked with David and he is Fantastic I highly recommend him. I haven’t used any other therapist, but I’m sure that they are all great. I am a highly satisfied customer

Was a member then cancelled my membership because I found it difficult to get appointments, then when I did get appointments - sometimes the masseuse would cancel on me. I understand life happens - but then I would have to wait weeks again for an appointment that matched my availability to open up. I had unused credits after I cancelled my membership, didn’t realize I had 90 days to use them, emailed twice to see if I could use at least one and never received a reply. A reply would have been nice.

I've been coming to Elements Massage for the last couple of months and it's been the best experience so far. I've gone to many massage parlors in the past and I have never been able to find the right one. When searching for a massage in my area, the positive reviews and comments is what drew me to give it a shot in the first place. The appointment process over the phone was a breeze and the gal I spoke with on the phone was incredibly nice. I was introduced to my therapist, who's name is Dean, and have not gone anywhere else since. Dean is professional and ensures that every appointment I have is a success such as asking me which areas I want to focus on, level of pressure, bed temperature, etc. At the end of every appointment Dean gives me recommendations that I should practice on my day to day to reduce the level of stress I tend to carry in certain muscles. He is very knowledgable and I trust his expertise when it comes to my physical health. I have a busy schedule, always on the go and Dean knows how to help me escape into a world of relaxation. That said, if you're in the area, whether you live in Cary, outside of Cary, or even dropping by temporarily, I highly recommend checking this place out and working with Dean. I love this place so much that I even got the member subscription. I am not a fun of subscription based models but this one was worth it without a doubt. In my experience, lots of massage parlors are heavy at selling these subscriptions but i was not pushed at Elements at all which I think is what drew me to actually get it lol. I should also mention they have some awesome enhancements that you can add to your massage experience. I've tried the aroma therapy and the CBD one and I can't wait to try to the hot stones in my next appointment, but of course with Dean. And as a reminder, make sure to tip your therapist after your appointment. I never think twice when it comes to tipping because Dean is truly part of my healing process and is much deserving. Anyway, if you're still reading my review, I would highly recommend making an appointment now. I saved you the hassle from experimenting with other parlors. Thank me later. Good bye 🙂

Front desk is friendly, office is clean and quiet, Dominic my massage therapist is the best - thorough, knowledgeable, gifted, communicative, respectful, kind. Every experience at Elements is 100%!

[Edit: 9/4/2024] Please take my prior review (6 months ago) with a grain of salt, which was the result of an initial good experience. I haven't been back since I appeared wearing a face mask (worn because of allergies and not because of a cold, the latter which had concluded two weeks prior to the appointment). It was embarrassing to be turned away and a waste of 1 hour total driving time (half a day of planning events around this appointment). No apologies were made, nor attempts to remediate the situation (though no remediations would have been accepted; it was revealing that no attempts were made). Therefore, I have not been back. Hopefully, other patrons will have better experiences. [Initial review] I agree completely with Mama Daye. I just had my first massage with Jazmine, and in my ~15 years of massages, I do not exaggerate when I say that she is probably the best. I like truly therapeutic massages, which are challenging as they require strong pressure throughout a 1.5 hour session. She never lagged and even occasionally explained scientifically what she was doing and why (I love this as I am a scientist). Without hesitation, she described the relevant muscles by their medical names and what the technique was doing. In other words, we "nerded out" together, I'm pretty sure I dozed off at some points, and I emerged feeling better than I have in years. Jazmine, you have my loyalty!

Tom has skills to read my body’s reaction and proceed accordingly! He is very skilled at the right pressure for deep tissue massage! He made me feel very comfortable throughout my massage! Great massage!

Latasha was excellent! Deep, firm massage and very detailed in massaging every muscle, she also focussed on some area of tension she picked up. She seemed very knowledgeable, is professional and polite and I would definitely book with her again! Thank you Latasha, i had a wonderful time.

One of the newer therapists didn't make me feel comfortable - put an extremely hot towel on my back (she did apologize), didn't check my footrest, didn't cover me back up with sheets prior to leaving the room. I think all of these issues are basic customer service that can be improved on. I used this location for over a year, but with recent changes in massage providers, I will likely cancel my membership.