Elements Massage

Update: I was contacted promptly by the owner and she rectified any issues about using my gift card. I very much appreciate a business that has leadership like that. I had a nice experience going back. The massage was one of my best and I'm definitely considering going back for regular maintenance now. Thank you.

The front desk at this location is highly disorganized. They frequently provide incorrect information and fail to book appointments as requested. I was told I would receive a complimentary massage due to an error on their part—booking a 60-minute massage when I specifically asked for a 90-minute session. I called on the day of my complimentary massage to confirm, and the same staff member who had originally made the mistake assured me it would be free of charge. However, after tipping my therapist, I discovered that my card had been charged without my permission. The front desk never informed me or asked for my consent before processing the payment. This lack of communication and unauthorized charging is concerning, especially considering I’ve been a loyal client who always tips generously. It's frustrating to be treated as if I am the problem when the front desk clearly failed to do their job properly. I strongly recommend improving the front desk staff’s organization and communication to avoid further issues.

I got a massage today, my massage therapist was Laquesha! She specializes in deep tissue massages. The massage was so relaxing and helped relieve alot of stress in my back and shoulders. She also gave me tips on stretching!

Extremely friendly and professional staff. I highly recommend Zach as a therapist. I walked out 100% satisfied with everything. Thank you Elements, you truly are the best franchise in all ways!

I always ask for Zach because he remembers his clients, their job and their extracurricular activities so that he can tailor his massages to the problem areas and offer at home suggestions for stretching. Being a workout enthusiast, I appreciate this.

Paulette was phenomenal. She knew exactly how to address my concerns. Signing up to be a regular

Thank you Michelle for an amazing prenatal massage! didn’t know I had so many sore spots and “crunchies”. Felt so relieved and light after the massage that I just went to the park and enjoyed the beautiful view. Would definitely recommend!

I’ve been seeing Paulette for over a year and she is the absolute best! The best massages I’ve ever had, plus she is just a wonderful person!