Elements Massage

I had an excellent visit! They had a last minute opening and Krissy was amazing! She listened to my concerns and requests for my session and really followed through on them. I can't wait to go see her again!

The young ladies at the front desk were fun and friendly. Everyone was very professional and Stephen did an amazing job getting the knots out. I felt great when I left

I have been going to Elements West Allis regularly for the last few years and have always had a positive experience with the massage therapists and the front desk staff. Everyone is extremely kind and professional. Shout out to the front desk person today who helped me pay with a gift card I had left at home by finding it on my account. Really appreciate it!!

The staff is super polite, but Nathan, hands down, what talent. If you need a deep tissue massage go no further than this guy!!

Shiloh was amazing. Very intuitive, great listener and an expert in her field! Would definitely see her again!

Pretty pushy on the monthly membership, not cool. Online it says extra $10 for a prenatal massage, confirmed over the phone a week before the appointment..when we got there they said $20 extra.. I corrected them and they did accommodate. Overall a massage was what I wanted & recieved which was pleasant.

The absolute WORST massage I’ve ever had. I normally go to Elements or Neroli in Brookfield, but I needed a massage earlier than they had openings. This was my first massage at the West allis location, and I was scheduled for a 90 minute massage with Shiloh. Before the massage we talked about specific areas I wanted worked on. She started the massage with me face down, and she began to rub my back with dry hands. After a few minutes of that, I asked her to use a lotion or oil. She said that was how she normally started massages. Weird. I’ve never had that before. Then as the massage progressed, it felt very amateur and like she didn’t know what she was doing. After working on my back and shoulders, I had to speak up because she would rub an area, and I felt more inflamed than when I came in. I had to speak up about 5 times during the massage about different areas that didn’t feel good. I’ve never had to speak up for myself so many times, and I know not everyone is comfortable advocating for themselves. I finally asked her to stop, and she said that she was just wrapping up, and it was the end of my massage. I was floored. She didn’t address my deltoids and scalp as we had discussed. I came in with a migraine and asked for work on my scalp and face. I’ve had multiple shoulder surgeries and needed work on my right deltoid. She did massage my arms, but was done in only a few minutes with zero concentration on my deltoids. I couldn’t believe the time was up, and she hadn’t followed through with my very specific requests. When she was done, and I was dressed, she wasn’t outside the room as she said she would be. I went to the front desk to check out and let the receptionist know how disappointed I was with the massage and Shiloh. I told her it was the worst massage I’d ever had. She apologized and said she would leave a message for the manager. With the agreement that I would discuss payment with the manager when she called, I left without paying. The manager never called me to follow up. While I’m happy to have not paid for such a terrible massage, the customer service is obviously lacking from the top down. I will never go back to that location. Shiloh was absolutely horrible. Please don’t waste your time or money on an appointment with her. I don’t know where she went to massage school, but it honestly felt like she had no training at all. All I can say to a prospective client is not to go here, and definitely NEVER BOOK WITH SHILOH!!!

Purchased a prenatal massage for my pregnant wife. Paid extra to it to be done by elite Colleen, who also specialized in prenatal massages. My 8 month pregnant wife arrived 6 minutes early to her massage and was charged with a late fee. She filled out all the paperwork prior so it’s not like she was delaying the process. Colleen also kept up conversation with my wife throughout the massage. My wife was looking forward to a peaceful massage, not being asked questions constantly. Overall the experience was not what we had expected.