Elements Massage

****WARNING ⚠️ ⚠️ I signed up for one massage a month for $89 dollars and they were double charging me. I had to pay when I was there and they were taking auto withdrawal from my checking account. They are trying to dispute it with the bank claiming that the $89 dollars is the membership fee. Why would I pay a membership fee that is the same price as the massage. I hope they get in trouble for fraud for lying to the investigator. I'm going to get the police involved if they don't return my money to my account. I've already made multiple claims with my bank.

I loved the massage therapist I had (Erica). I was very tight and sore from moving furniture for several days. I had had a few previous massages at a different Elements location, asking for help with the same issues, and none of the therapists addressed them. I left frustrated, and I was losing hope, but wow, Erica dug in, just as I asked, and helped loosen things up. I felt like a new person leaving. It also helped with my daily headaches. Definitely will recommend her. She did an awesome job! Krystal, and Andy are also very good at this location. My biggest frustration with all of the local Elements locations is that you can not book your monthly massage unless you book them out about 4 months in advance. My weekly schedule varies from week to week, I can’t book that far in advance so I struggle to actually use the massages I am paying for monthly. I really hope to see that change in the near future or unfortunately I will have to cancel my membership.

I love Elements Massage. Have been going for years. I love that you can book online and they show the various pressure levels and skills of the masseuse. I love the ones I've been going to. However, since I've been going for years, I've noticed they consistently raise the price every single year by at least $10 every year. Also, they've recently started adding on EXTRA charges for a subset of their masseuses. Call them "premium" or something like that. Don't love that. Their increases are outpacing inflation and definitely outpacing my wage increases! Soon it will be too expensive for me to go here, which will make me sad. Also, its INCREDIBLY hard to book here -- you're looking for months and months out or really weird times in the middle of the day, if you can find one at all. And because I've had to book out 4+ months in advance, I've had a few times where they've canceled on me, so I can't reschedule or have to reschedule with a less-than-desirable time.

I do not recommend this place at all. I was going to give them the benefit of the doubt, but I have had so many things go wrong. Starting with the front desk, making unwelcomed and unprofessional comments about my disability. I'm a part-time wheelchair user. The woman at the front desk was commenting about how sometimes I use one, and sometimes I don't. Made me super uncomfortable, and I didn't feel like I owed her an explanation of that. Then, let's start with the massage itself. I got a guy who made me pretty uncomfortable. I was sitting there in awkward silence the whole time. And it felt like I shouldn't be there. Anytime I tried to talk to him, it kind of felt like I was shot down. Making the whole situation very uncomfortable for me. Then, I was given bad advice for taking care of myself post treatment. I was told to sit on a tennis ball. Yet after seeing a physical therapist, that would only make my pain worse because my hip joint was out of its socket. I had been sitting on those tennis balls, making my pain even more unbearable without knowing it. And then finally I joined their membership. But then I was in an accident because of bad weather. Trying to cancel this membership has been nothing short of stressful. I have been told very different information from two different agents. And they're acting like I should be grateful because they're waving the fee that they normally charge when you cancel under 30 days' notice. I'm sorry? I should be thankful for that. I'd like to know how they would feel if they were in an accident and unable to get somewhere, and that was thrown in their face that they could be charging you, but they won't. And I should be thankful for that. Thankful for what? I have had nothing but a less than ideal experience with everything. I do not recommend this place. I tried to give them the benefit of the doubt time after time, but I really have to give them one star after this whole experience. It just seems like another corporately owned business that is only worried about making money off of their clients. Nobody is concerned about their well-being.

The staff at the front desk are always very friendly and welcoming. I’ve really enjoyed my massages from Laura and Stephanie—great pressure level and attention to what my body needs. I always leave feeling like a noodle (in a great way). The ONLY “negative” is that the books fill up fast! You have to plan ahead and book massages pretty far out. It’s rare to get an appointment same week/same month unless you get lucky and there’s the perfect cancellation that they call you about. I guess they’re popular for a reason.

Twice my massage therapist was either late or didn't show up forcing me to reschedule. The biggest problem is it's nearly impossible to book a massage during your pre-paid month because they're so booked up. I would never recommend buying a membership here because of this issue. Update: I'm amending my review because the front desk staff is very cordial and do their best to find spots for you. However, if there are no openings you must go on a waiting list. I need more certainty about my appointments if I'm going to pay for a monthly membership.

Nice, clean and relaxing feeling when walked in. Was greeted right away and in a welcoming manner, and offered a water. Appointment started timely and massage therapist really listened and heard me of why I was there, service was beyond expectations and was happy to hear for the membership program which saved me money while coming back to be treated. Everything for check out was smooth and simple as well. Love the online appointment options too.

Great massage for a reasonable price! Went in with a pinched nerve and they we so kind and patient with my pain