Excellent Massage
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Excellent Massage is a specialized massage spa that caters to a diverse clientele, providing a welcoming environment for individuals seeking relaxation and rejuvenation. The spa offers a variety of massage services designed to meet the unique needs of each guest, ensuring a personalized experience.
Operating daily from 9 AM to 9 PM, Excellent Massage is committed to delivering quality service. The establishment has received mixed feedback from patrons, highlighting both positive experiences and areas for improvement. Guests have noted the professionalism of some therapists, while others have expressed concerns regarding service interruptions and communication barriers.
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115 E Moana Ln, Reno, NV 89502, United States
Monday - Sunday: 9 AM–9 PM
82 Comments
Sonja Hayward
I called to make sure they had time for 2 of us. The massage was ok. The place reakes of kitty litter. They left door open so someone came on and started talking as I was finally relaxing. Then my guy left the room twice to deal with people walking in. My massage did not get any extra time for the 3 interruptions where he stopped massaging. Won't be returning. Hubby said he had a good massage by the lady. Different.
Cece A
I am from out of town and was in need of an hour massage to relax my sore muscles… I got there we tried to discuss what he was going to do, but of course nobody speaks English at this location… We had agreed upon an hour and a half… But four times in one hour one of the coworkers pulled him out during my massage to talk to him about whatever… Then he came back in and told me he was cutting my Massage? short… What kind of Massage places is this good luck
Eric Vinz
I got a solid massage but they didn't notice a mole on my back and ended up tearing it. She was very apologetic but still hit the spot a couple more times.
Jodie Andersen
I always get a 5 ***** treatment here. They always provide such a perfect experience. Lily is very amazing with her abilities and always knows what is needed. Thank you very much!!
Shiloh Howell
Tina was excellent I loved the hot stone oil full body massage.
Pentra O'Reilly
My husband and I came in for a couples massage. The massage was amazing. My only issue is that I paid $120 cash. Then we paid $10 each for some oil. When I went tip,my $25 cash wasn't enough. So I put a $30 tip on my card instead. They had me sign for my $30.... then when I got home I saw that they charged me $50 for tip!!! very unprofessional ripping people off!!! I will not return to due their dishonesty!!!!
Marisa Marchi
If I could give this place negative stars I would. First and foremost...I called to make an appointment for 1.5 hour massages for my husband and I. Specifically asked if Anna was working because she worked on me once before and I liked her style of massage. The male over the phone said yes yes she is. We get there early and they take us back. They demand payment first and we chose which massage we wanted. Deep tissue front and back, hot stones, and added facial massage. Well they not only did not do any of the hot stones I paid for they shortened our massage time too. And what really set me back was once the massage was over I went to leave them a cash tip for each massause and they had the audacity to tell me my tip was not enough for a $90 min massage when I paid over 20%. My husband and I were appauled at audacity and rudeness. I told her that is plenty for a tip and they argued with me so I walked out. Never will go there again!
Tori Ellen
Honestly would give 0 if possible. Unbelievable how they talk you into a combo. Back and legs. Which should be a massage right? Well this guy just pushed on me and was HORRIBLE def not professionally trained. It was not at all reflexology. I've been to several Reflexology facilities across the country, real Reflexology . But then the dude left the room for 4 minutes and the door open during my massage. And cut it 10 mins short. Just bad all around. I will not be returning.
115 E Moana Ln, Reno, NV 89502, United States
Monday - Sunday: 9 AM–9 PM
